1. Return Eligibility
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it under the following conditions:
- The return request must be made within 30 days of receiving the item.
- The product must be unused, undamaged, and in its original packaging with all tags, manuals, and accessories included.
- Certain items, such as personal care products, perishable goods, gift cards, and custom-made items, may not be eligible for return due to hygiene and safety reasons.
2. How to Initiate a Return
To request a return, follow these steps:
- Contact Us: Email our support team at support@buysom.com or use our Contact Us page with your order details and reason for the return.
- Approval & Instructions: Once approved, we will provide you with return instructions, including the return shipping address.
- Ship the Item: Pack the item securely and send it back using a trackable shipping method. The return shipping cost is the customer’s responsibility unless the item was defective or incorrect.
- Inspection & Refund: After receiving and inspecting the item, we will process your refund or replacement.
3. Refund Process
- Refunds are issued to the original payment method within 5 business days after approval.
- If your refund is delayed, please check with your bank or payment provider, as processing times may vary.
- Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item sent).
4. Exchanges & Replacements
- If you received a damaged or defective item, you can request a replacement instead of a refund.
- For exchanges, the new item will be shipped once we receive and verify the returned item.
5. Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, drinks, etc.)
- Personal care items (cosmetics, skincare, etc.)
- Gift cards or downloadable products
- Customized or personalized items
- Clearance or final sale items
6. Order Cancellations
- Orders can be canceled within 24 hours of purchase.
- If your order has already been shipped, you must follow the return process.
7. Contact Us
For any questions or concerns about returns and refunds, contact our support team at:
📧 Email: support@buysom.com
📞 Phone: Customer Service Number
💬 Live Chat: Available on our website